Customer Service Action Plan 2025–2029
What This Document Is
The Customer Service Action Plan 2025–2029 explains the standard of service that Galway County Council customers can expect when interacting with the Council. It outlines our commitment to delivering services that are clear, fair, accessible, and centred on the needs of the public. Whether engaging online, by phone, or in person, the plan ensures a consistent and customer‑focused experience.
What the Plan Aims to Achieve
Over the next four years, the Council will make a series of improvements to modernise and strengthen how services are delivered. These include reorganising the Customer Services Team, enhancing Municipal District offices, advancing digital services, and upgrading office spaces to make them more accessible and welcoming. The introduction of new structures—such as an Innovation Team and a Project Management Office—will help drive ongoing improvements and ensure services evolve in line with customer expectations.
Our Commitment to the Community
A key goal of the plan is to ensure every customer is treated with dignity, respect, equality, and fairness. This includes expanding services delivered through Irish, improving access for people with disabilities, and creating more opportunities for customers to shape the services they receive. By placing the customer at the centre of service design, the plan supports a more modern, inclusive, and community‑focused Council. You can read the full document by clicking the link below.