Frequently Asked Questions

If you taxed your vehicle online and your vehicle licence (tax disc) has not arrived, you should contact the Department of Transport in the first instance:

📞 Tel: 0818 411 412
📧 Email: Motortax@transport.gov.ie

If you sent your motor taxation application to the Galway Motor Taxation Office via post and your vehicle licence (tax disc) has not arrived, please contact:

📞 Tel: 091 509099
📧 Email: motortax@galwaycoco.ie

If it is confirmed that your vehicle licence (tax disc) was processed and posted but you did not receive it, you can apply for a replacement by completing Form RF134 

Please note:

• The form must be signed and stamped by a member of An Garda Síochána.
• It should then be presented at the Galway Motor Tax Office for processing.

If the completed RF134 is received within 30 working days of the original issue date, there is no charge for the replacement.
Applications received after this period will incur a replacement fee of €6.00.

To renew your motor tax online, you’ll need a Personal Identification Number (PIN). 

Here's how to find it:

• For a second-hand vehicle (previously taxed): Your PIN is the last six digits of your Vehicle Registration Certificate (VRC) number.

• For a brand new or imported vehicle (first-time taxing): Your PIN is the last six characters of your vehicle’s chassis number (VIN).
• You can also find your PIN on your motor tax renewal notice, which is sent by post or email in the month your tax is due.

If you’ve lost your PIN, you can retrieve it online through the Motor Tax website.

If you're having trouble renewing your motor tax online, support is available through the Driver and Vehicle Computer Services Division (DVCSD) of the Department of Transport. They manage the National Vehicle and Driver File (NVDF) and operate the online motor tax service.

Contact Details:

Driver and Vehicle Computer Services Division
Department of Transport
Shannon, County Clare
V14 P298, Ireland

📧 Email:

• For online motor tax queries: Motortax@transport.gov.ie
• For vehicle ownership changes, address updates, or related queries: dvcsdchangeofownership@transport.gov.ie

📞 Phone:

• 0818 411 412 (within Ireland)
• +353 61 365005 (outside Ireland)

For any of the following replacement documents, please complete Form RF134. The form must be stamped and witnessed at a Garda Station. 

Submit the completed form along with the appropriate fee either by post or in person to Motor Tax Office, Galway County Council, Prospect Hill, Galway. 

• Vehicle Registration Book / Certificate / Logbook: €12
• Tax Disc: €6
• Trailer Licence: €6
• Trade Plates (motorcycle): €38
• Trade Plates (all other vehicles): €86

Note: If the document was lost in the post, a replacement will be issued free of charge, provided your application is received between 10 and 30 working days from the date of issue. 

Applications received outside these times will be liable to a fee.

This process cannot be completed online, as Garda verification is required.

No, you cannot pay Motor Tax over the phone. Payments must be made either:

• Online
• By post using the appropriate form and payment
• In person at your local Motor Tax Office

Phone lines are available for queries only, not for processing payment.

Payment Options:

Card payments, cash (except posted application), cheques, and postal orders.

🏢 Galway City (Áras an Chontae, Prospect Hill)

• Opening Hours: Monday to Friday, 09:00 – 15:30
• Appointments Only: 15:30 – 16:00
• Phone: 091 509099

🏢 Ballinasloe (Civic Offices, H53 A7K7)

• Opening Hours: Monday to Friday, 09:30 – 13:00
• Phone: 091 509075

🏢 Carraroe (County Council Offices, An Cheathrú Rua)

• Opening Hours: Monday to Friday, first and last week of the month only
  • Morning: 09:00 – 13:00
  • Afternoon: 14:00 – 15:00
• Phone: 091 509066