Customer Service

Outlines the service standards you can expect from Galway County Council, including our commitments to quality, accessibility, and continuous improvement.

How to submit a complaint or appeal about a Council service or decision, and what to expect from the process.

Details the service standards you can expect when interacting with us in person, by phone, in writing, or online, including our response times and Irish language services.

How to contact our smaller offices located throughout County Galway

The Customer Action Plan 2025–2029 sets out the standards of service that Galway County Council customers can expect, placing the customer at the centre of everything we do. It is a key enabler of Strategic Goal 1: Business Transformation through Enhanced Customer Service, as outlined in the Corporate Plan 2025–2029 and reflects our commitment to innovation, accountability and continuous improvement.