Access Complaints Procedure

Sections 26, 27,28 and 29 of the Disability Act 2005 places obligations on public bodies to make services and information accessible to people with disabilities which include

Access to Quality Customer Services
Access to the Built Environment
Access to services via information and Communication Technology

Section 38 of the Act allows any person to make a complaint in writing to the Head of a public body in relation to the failure of the body to comply with Sections 26, 27, 28 and 29 of the Act.

You can use our customer services complaints form to make a complaint under the Disability Act 2005. Complaint forms in relation to the Disability Act 2005 must be submitted directly to:

The Access Officer
Corporate and Cultural Affairs Unit
Galway County Council
Áras an Chontae
Prospect Hill
Galway

Email: AccessOfficer@galwaycoco.ie
Fax 091-509010

You can also use the online complaints form. Please ensure you select ‘Accessibility’ from the Service Area drop down menu.

Access Appeals Procedure

An appeal regarding any decision in relation to a complaint under the Disability Act 2005 can be made in writing to:

Office of the Ombudsman,
18 Lower Lesson Street,
Dublin 2.